Frequently Asked Questions ?
- Search, Suggest & Eradicate viruses, worms and malicious contents which have invaded into your PC.
- Scan, Suggest & Update Anti-Virus software and Other PC protection tools.
- Analyze & Perform standard PC maintenance & schedule Windows updates/patches.
- Bring to End pop-ups, take out adware/spyware and install/configure anti-spyware software.
- Provide Support in Back-up processes to prevent Document, Images, data etc. losses, transferring data from one PC to another.
- Set up home and small office networks (including wireless networks) - keeping in mind latest security.
- Troubleshoot & resolve email and software problems.
- Troubleshoot & resolve printer, scanner, digital camera and other peripheral problems.
- Set up & assist with MP3 players (iPods, Zens), PDAs and other smart devices.
- Set up, configure & provide training on application software via Online Webinars.
- Set up, configure & provide training on Hardware & Devices via Online Webinars.
- Set up & configure protected wireless networks.
- Troubleshoot & fix error messages, frozen screens, blue screen errors and a lot more issues faced by you with your PC.
We specialize in legacy systems support and have the required experience & requisite hardware labs to resolve all kinds of queries related to the first generation devices.
Troubleshoot & resolve PCs that run on Windows 95 / 98 / ME operating system.
Subscription Plans: At this time TECHTEAM365 provides a monthly service plan which offers you the choice to contact us at your own convenience and as many times as you want, All you need to do is pick up the plan and we take care of the configurations, set up, basic navigation and resolving the device specific issues on chat, email or phone.
Our professionals are well versed with the software related scenarios. We support the latest as well as the legacy operating systems. We can assist in resolving the various error messages; provide setup support for operating systems ranging from Windows 95, Windows 98, and Windows me, Windows NT, Windows 2000 to Windows XP.
TECHTEAM365 Support engineers are A+/MCP/MCSE Certified Professionals, Network Administrators and trained on Microsoft Product.
Every TECHTEAM365 support engineer has working experience in a Technical help desk environment and has also undergone extensive skill based training enabling them to support legacy as well as emerging technologies.
As a new non registered user, we offer you the solution for your query in 4 basic easy steps. It is as easy as click of the mouse and the whole registration process requires less than five minutes.
As a registered customer you can choose to contact us on voice, email or chat and you will get the live professional in almost no wait time. 1-866-351-4786 - 24 / 7 x 365.
TECHTEAM365.com’s services are delivered on a state of the art integrated delivery platform which allows us to support your computer(s) remotely and in association with our partners even in your home. If for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy as under:
For our subscription based plan the Money-Back Guarantee is valid for 30 days, beginning at the time of online purchase.
We understand that as an end user you need the support at earliest. We have the all contact medium open i.e. voice, email and chat. We also staff our professionals using the best in class workforce management, which result in almost zero wait time for you.
TECHTEAM365 Support Engineers use a secured 128 bit encryption tool Powered by WEBEX to remotely view your computer screen with your permission thereby diagnosing the problem, troubleshooting & provide resolution to most PC, network and gadgets related problems right through the Internet.
All security features have been built to provide you a complete Secure connect with Administrative capability to allow Support Engineers view, Scan, and troubleshoot your computer remotely via a dedicated support web access for identifying & fixing problems fast.
An average Voice and/ or Remote support session takes around 20-45 minutes. Nevertheless, it all depends on the severity of the issue & problem in hand that you're experiencing.
NO, our Support Engineers can neither gain access to your PC's screen nor connect to your PC without your permission. You are the Administrator of your PC & only when you require support & you call us again is when a TECHTEAM365 Support Engineer will seek your permission for getting any access rights to your PC.
Yes, our remote support powered by WebEx, supports the 56k modem. However, you may have some latency depending upon the medium or the provider.
Powered by WebEx, TECHTEAM365 is able to do the same just that the support would be more time consuming than on a DSL /ADSL / NETWORK internet connection.
We offer round the clock services, on all our contact mediums i.e. voice, email and chat.
We have the set up to support your queries, 365 days a year, 7 days a week, 24 hours a day. We are open on all national and local holidays.
We do not have that facility at present however we are continuously exploring more opportunities towards making your experience better.
Yes, we keep track of all the transactions/interactions happened in the past which enables us to help you better.
